As a premier, award-winning Southwest
meeting resort, The Westin La Paloma's conference and catering
facilities accommodate groups from 5 to 2,100 people in
a spectacular environment mixing business with pleasure.
When it comes to banquets and theme parties, we understand
these are more than social occasions - they are essential
to the success of your event. Our conference planning and
catering managers excel in creating scrumptious menus complemented
by spirited sights and sounds. We strive to meet and exceed
our customers' needs and are confident you'll find everything
you need for a successful program here. But, just in case,
we've gathered some testimonials for your review. It's our
hope that you'll be so glad with our service after staying
with us, we'll be adding your testimonial to our list.
Conference Planning
Testimonials
“You can judge a hotel by the friendliness of the housekeeping staff. They were so friendly and smiling all the time. It was amazing, but everyone here says hello!”
"The hotel was beautiful and relaxing. Every attendee had nothing but nice things to say about the property and the conference."
“This has been a fabulous experience – you delivered 150%! Your associates seem genuinely happy to work here! This Resort sets the example of how all properties should operate!”
“This has been our best service experience with any hotel. It’s the little details that can make or break a program and this hotel nails the details. The complaints were few and minor – this never happens!"
Banquets – The communication between the Banquet Team is great – you can ask anyone for anything and it happens immediately. We were astonished as to how fast the meeting room turns happened. Peter Mnatzaganian is over the top amazing – truly awesome. He is supportive and always around, but never in the way. David Hamill and William Arce were also very attentive. On three separate occasions, we had different Housemen thank us for our business and ask us to return!
“Your staff made us feel right at home!”
Banquets – The entire team was so responsive. Susan & Peter made a great pair in making this program a huge success! Hussein helped us get packed up Sunday morning and unexpectedly brought us a wonderful fruit tray for breakfast!
Business Center – The attendant provided exceptional service and stopped by the office each day to ask if we needed anything!
Culinary – The presentations were wonderful! The ribs and salmon were a big hit at the Fiesta Area! One of the favorites of the program was the patisserie trio for dessert!
Golf – The tournament on Friday was a very well executed! Many of the attendees were very impressed with the services provided by LPCC and Paul Harvey!.
Janos & J Bar –The spouse cooking demonstration was a one of a kind experience!
Package Center – All of our packages were delivered just as promised to Murphey Office.
Reservations – Stacy was so great to work with and responsive to all our group requests!
“This is a very smooth operation – any issues were immediately addressed. Our attendees were very impressed with this property – the communication between departments is top notch. Your team deserves the # 1 Westin for Meeting Planner Satisfaction title!”
"Last week (we held) a new product
introduction meeting at your resort and that decision could
not have been better. From my initial discussion ... to our
golf tournament ... everything was handled exceptionally....The
entire staff bent over backwards to make this a great meeting....The
Westin La Paloma understands the true meaning of customer
service better than any hotel that I have ever worked with.
I would like to thank you and all the people in your organization
that I worked with to make this an excellent meeting and one
that all of our attendees will remember for a long time."
"...your staff went above and
beyond by not only creating, but maintaining a successful
and positive conference environment. Your hotel was a beautiful
setting for such an important meeting, and your staff's dedication
to our needs was greatly appreciated....this was a very critical
meeting for the development and training of our sales leadership
organization. Your team delivered as promised at the pre-con:
you exceeded our expectations!"
"Service was exceptional...wonderful
response time and fantastic attitude throughout. There was
not a miss in this program. The food quality was superb-big
kudos!"
"What a fantastic event! The La
Paloma will go down in the books as probably our Best R &
R ever!"
"This resort is the BEST. Everything
went so smooth and perfect. Service was wonderful from Housekeeping
to Bars, Banquets to Audio Visual, with great demeanor and
so accommodating. This was our 25th Annual Conference and
most of our members said that this food was the BEST FOOD
ever in all these years."
"We had a few original concerns
about this meeting ... however, this is a perfect fit for
our group-the attendees raved about everything!"
"This will probably be one of
the easiest letters I have ever had to write. To say that
the Westin La Paloma "outdid themselves" is an understatement.
You need to find out how to clone (your banquet captains)
and then sell their customer service ethic and skills to every
hotel chain out there. These guys were incredible! Exceptional
Front Desk group. Polite, patient, friendly. (The Bell Staff)
is "The Best"! Overall, this was a flawless program
for us. The compliments are still coming in from everybody
who attended."
"Overall the conference was very
successful with many glowing remarks from actual attendees.
… the food here rocks."
"Everyone was readily available,
helpful and accommodating at all times!"
"Best Conference Ever - Thank
You!"
"A flawless program is what (your
GM) promised a the pre-event review meeting and indeed this
is what your staff provided.... your staff is courteous, professional,
responsive and friendly-never appearing frazzled. This group
is a definite for a return event. Our students
love coming here!"
"Our attendees and staff couldn't
be more pleased, and we look forward to continuing our relationship….
"
"The meeting was a huge success,
attendees were very pleased with performance of the staff,
the location, and weather. We did not encounter one staff
member that wasn't helpful, and pleasant. Even with all of
our changes! It was wonderful… Would love to come back
to La Paloma."
"Really enjoyed the property,
and loved the guestrooms. … Each meal was better than
the last!…Overall, the meeting as a huge success - we
set the bar for the next meeting and really out-shined the
previous two Regional meetings held at other properties. Any
challenges that we had coming into this program were quickly
put to rest by the incredible staff at La Paloma. The group
is looking for dates to come back…"
"We very rarely repeat a property.
When we do, it isn't just the venue that makes us eager to
return, it's the staff that support the property and deliver
the meetings that makes us want to return."
"Response time of staff was incredible."
"Let's review the good, the bad,
and the ugly. First of all there was no ugly! The attitude
of the resort staff was outstanding. They were genuinely great,
forthcoming, accommodating!"
Local Catering
"Thank you so much for all that
you did to make Ken and Juli's reception and stay at La Paloma
a truly magical experience. Not only did everything work out
wonderfully, but you and your staff made it delightfully fun."
"Thank you both and the other
members of your staff for making us feel so comfortable and
spoiled - The food was delicious and served with understanding
of the children and with humor and joy with the adults - It
was fun!!"
"I loved the elephant dessert
- kudos to the chef"
"Working with the staff at the
Westin for the last seven years at our two annual events…
has truly been a pleasure. Everyone is ALWAYS most helpful
and the service and food have been outstanding! I couldn't
ask for more."
"For the past few years, we have been holding our Annual Banquet in the ballroom of
your hotel. In January, we came back to your hotel-and
it was the best banquet ever! Your staff was more than accommodating
in handling any and all my concerns…. The Banquet team
was also exceptional. The food was hot when served and the
noise of the cleaning up was minimal. Thank you for providing
our Association with such great service."
"The entire event was a huge success
for the Foundation. The success of our event would not have
been possible without the excellent customer services provided
by your dedicated staff.... The success of our event is directly
related to the dedication of your staff in the service they
provide. Thank you and your exceptional staff for making our
annual event a success."
"...heartfelt thanks for the outstanding
cooperation and enthusiasm of you and your staff in assisting
us with our event and helping to make it another great success....I
have always appreciated effective professionalism - when you
know you can rely on certain individuals to do the job right....we
were overwhelmed with this service which was certainly above
and beyond what one might expect."
"I have spoken with several of
my colleagues who thoroughly enjoyed themselves at The Westin
La Paloma. The main comment was - It is so great to get away
to such a beautiful environment....I really enjoyed our room-the
views were great and it was an easy access to the conference
area...Thanks again for the special attention to detail- you
and your staff helped to make this year's...conference a big
success."
"All of your staff deserves big
kudos for their hard work and big smiles from the valets,
to the front desk, to the servers and banquet captains, and
to the chef himself. The service, the food, the room, and
the atmosphere were beyond belief. In closing, I would HEARTILY
recommend your resort to anyone I know as a great place to
visit, stay the night, enjoy a meal and especially to plan
an event..."
"Thank you so much for the lovely
reception and the chance to experience some of the services
that the Westin La Paloma Resort & Spa provides its guests...
Because of your expertise in hospitality, customer service
and your attention to detail...Our attendees and guests who
attended last year's event were very happy with the accommodations,
the food, and the exceptional service, etc."
"We received nothing but good
remarks from our guests regarding the luncheon food, service
and we appreciate all the extra help from both your service
staff and guest services staff when we arrived with all our
decorations and awards material."
Business Traveler and Leisure Guest Testimonials
Usually business trips are a grind
- this one was heaven. Beautiful grounds, beautiful buildings
and great staff.
Staff was outstanding!
Concierge, Aroline, could not have
been more helpful or knowledgeable! Greatly contributed to
a great visit!
You have a beautiful facility and we
enjoyed our stay very much. Everyone we met was very gracious!
Relaxing, comfortable and nice place!
After seven years of visits here, we
are always greeted with familiar faces and smiles!
The staff is very high quality. They
were all very polite, helpful and friendly. The grounds are
beautiful. The fitness facility is great.
The bellboy that brought us here on
our first day showed us around and took us on a tour before
bringing our stuff into the room. That was a great start!
And the maid was fantastic.
Everybody on the staff I met was both
helpful and pleasant.
Beds really are heavenly, staff exceptionally
friendly. I had such a nice stay would try to schedule at
Westin again!
Enjoyed the smiles of staff, the weather,
generous size of bedroom and bathrooms and their cleanliness,
plus the xeriscaping of most of the grounds. Good for you!
Everyone was wonderful. From the person
who took care of the room to all the waitstaff. Everyone was
so friendly. I loved the Health Club, I took every class!
Overall friendly and helpful staff.
Especially the front desk. Golf staff is outstanding and makes
visitors feel "at home". Excellent stay.
Housekeeping staff very accommodating
with our baby's schedule. Courtside Deli staff very prompt
and friendly. Beds were very comfortable.
Excellent work out facilities. Great
pool/jacuzzi!
We had a great stay!
We enjoyed the Heavenly Bed. It is
so comfortable!
